Support
We are happy to help with installation, questions, problems and feature ideas.
Open a support request Read the documentation
Support policy
| Channel | Support portal: bwhaze.atlassian.net/servicedesk/customer/portal/2 (no account needed). Alternatively, email contato@bwhaze.com |
|---|---|
| Languages | English and Portuguese |
| Hours | Monday to Friday, 9:00–18:00 Brasília time (UTC−3), except Brazilian public holidays |
| First response | Within 1 business day for problems that stop you from working; within 2 business days for everything else |
| Who can ask | Anyone using the app, including during a free trial or on the free tier |
Before you write
The troubleshooting table answers the most common questions. If you open a request, please include what you were doing, the message you saw and, if possible, a screenshot. Please don't send passwords or confidential work item content.
Security issues
See our security page.